You will have heard me talk about the fact that systems run the business and people run the systems.  If the systems are robust and the people follow the systems, it should provide you a platform to be more efficient, profitable, repeatable and deliver best in class service levels.

It starts to fall down when you have a member of the team that isn’t value aligned and their often toxic attitude starts to unpick the good work you and the rest of the team are doing.

Your business and your brand is only as good as the weakest link.

Read on

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