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Our Best Ever Event?

What a great morning. The experience, skills and tools on offer were terrific. Read more

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Create Wealth and Enjoy Wellbeing

As WealthBeing says, it’s inevitable that things will go wrong with your product or service. But that’s not a problem in growing a business, so long as you deal with it well.

Software is less “buggy” than it was. But nowadays everything tries to connect with everything else and this is where a lot of issues arise. Helpdesks are essential as are FAQs and checklists but these are just tools and the more skilfully that they are wielded the better the result. Done well, support can be not just a problem solver but positively enhance the reputation of the business and so build its brand. I think that the key word to convey to the team is Listen”.

I had been pleased with my high tech doorbell. It means that even when I’m away, if someone rings it I can speak to them from my phone because it connects via the internet. It took a couple of goes to achieve this. After the first attempt I returned it to the shop because it was too far from my router to work. They accepted the refund without any quibble but I was disappointed not to have it. So I thought I would try a booster. I went back to the shop, which had looked after me well, and the assistant found me the cheapest option. All worked well. Then, for reasons unknown, my doorbell didn’t ring on my phone. I emailed them and they sent me a list of things to do. I could just about work out the basic ones such as App notification and I had re-installed the App even before asking them. But there were a few other things they suggested I try such as anti-virus software, which I wasn’t sure about. Maybe I could remove the anti-virus software and get the phone to ring but why? And what does that mean to the health of my phone. Besides it was only the one app that wasn’t making a sound, all the others were.

So I went into the chatroom. They had my ticket number. They COULD have seen what I had previously been told. They COULD have asked me what I needed help with. But they didn’t. They started from the beginning again, and even said they weren’t experts on phones (at which point I suggested another assistant help out). I’m pretty sure, although it’s hard to believe, that I spent two hours going insane (i.e. repeating the same actions expecting a different result), until I plucked up the courage to delete the anti-virus software. Still no joy. But then I spotted the anti-nuisance call App, which I had tried before the anti-virus (all to remove the previous bug that infected my phone, you know how it goes). BINGO. One anti nuisance App deletion later I had sound!

But they had spent two hours not helping me, undoing the good work in the installation video, the elegant box that’s as good as Apple’s and the bespoke tactile screwdriver. And they haven’t asked me to complete a survey of their service. They did suggest that I increase my upload speed, which probably isn’t in the manual and did sound helpful. So I did. BT got me to reboot my hub, which caught an infection, and then told me I couldn’t increase upload speeds without paying more. But that’s a different story.

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Northern Conference 2017 is launched!

Sponsored by BOOST, CB Partners and Orvia The Northern Conference includes three keynote speakers providing insights into industry activity and mentoring moving forward. Updates on schemes, initiatives by CB Partners and Ovia as well plans for the ABM. This event will provide a great networking opportunity to mix with like professionals and leaders in the. Read more

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London Conference 2017 – thank you!

We would like to say a big thank you to to everyone who attended the 3rd Annual ABM Conference on the 14th March 2017.  It was a fantastic day and we enjoyed seeing you all. We would like to say a special thank you to all our sponsors, workshop experts and supporters including;    

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Speed Mentoring Event – FREE FOR BUSINESS OWNERS

Speed Mentoring Event London Business Mentoring Conference, British Library, 14th March 2.45 – 5pm   Access to the UK’s most credible Business Mentors A successful showcase; what works and why Five fifteen minute one to one sessions with Mentors of your choice   Expertise: Operations, Strategy, Innovation and IP, Sales, Marketing, Access to Finance, General. Read more

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My Trip to the Palace

It was with great delight that I read the email which landed my inbox from The Department of Business Innovation and Skills – BIS – informing me that I had been nominated for an invite to Buckingham Palace, for one of the three Garden Parties this Spring/Summer. There is also one held at Balmoral. The. Read more

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Case Study – by Isla Baliszewska, ABM Mentor

Business overview Lynette has a background in tailoring and worked in the IT industry in videoconferencing and software; an intrinsic part of her roles being the customer experience. She founded Tailored For You to create unique and individually-made beautifully tailored bespoke suits based on sophisticated scanner technology. Isla started mentoring Lynette under the Rural Business. Read more

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Monthly Mentor Profile – April/May 2015

Hayley Erner How did you start Mentoring/Providing Business Support? I worked in my family’s Manufacturing and Importing Diamond Jewellers since leaving school. We retailed and wholesaled and had as many as 70 people employed at it’s most successful. I never really enjoyed the business, but it was the path I went down and when I. Read more

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Monthly Mentor Profile – February 2015

Christine Butenuth How did you start Mentoring/Providing Business Support? Having run our own business for over ten years I felt that it was time to help colleagues who wished to start a business, knowing the difficulties someone can have when setting one up. Strange to say, this is especially so for those who have degrees. Read more

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